Information

Thank you for your continued patronage of Sotetsu Hotels.
We would like to inform you that “abolition of identification by signature” has been announced at 
in accordance with the security enhancement policy of the Japan Credit Card Association (JCAA).
In accordance with this policy, Sotetsu Hotels will request that guests enter their PIN code when paying by credit card starting June 1, 2025.
If you do not know your PIN, please contact your credit card issuer to confirm your PIN in advance at .

If you are visually impaired or have any other difficulty using the terminal, or if you are using a card that does not support PIN codes, please contact 
. In some exceptional cases, signatures may be accepted. Please ask at the front desk for details.

We apologize for any inconvenience this may cause you, but we appreciate your understanding and cooperation in preventing unauthorized use and enhancing security.